Thursday, November 15, 2007

Complaints R Us

Things like this and this

I have to admit I am old fashioned. Probably a bit set in my ways but despite this still willing to live and learn.
With regards to the complaints procedure against police my advice always was ..if you wish to complain and are not satisfied with the way I or another officer has dealt with this matter then my advice would be to go to a police station and request the attendance of the duty officer, who will log your complaint and pass it on to the necessary department.

Not unsurprisingly, I have had little urge to delve into the PCC website (Police Complaints Commission) but have recently ( on a quest for knowledge) tapped in their Dets on Google.

It has to be said its informative.

If you want to complain against someone, this is a top site. Not only the old bill but also HM Revenue and Excise and SOCA. There is even a side link on how to complain against the PCC itself(although its not exactly clear if the said complaint can be heard in a public forum)

What I now know is that you don't even have to leave the comfort of your own seat. There is an online form to fill in and send....

It is a site that says ... 'feed me'....

As an organisation that exists to process complaints, would it be cynical to suggest the design/layout might tempt more people to complain?

The majority of the complaints would appear to be those for rudeness and incivility.
Sadly there is no equivalent for police officers to complain against rude uncivil members of the public who come into contact with the police (and fail to tick a box under Statute or Common law..) I fear it would be inundated.

This, at no point, is a rambling rant that suggests Police should not be subject to scrutiny in the job we do.
But the majority of allegations against the police are found to be unproven.
However I suppose if you increase the volume of complaints then statistically you will 'up your average'

Its a Stats driven world.


Blogger Whichendbites said...

STATS the way to do it.

What you measure is what you get.

1:07 PM  
Blogger Big Fella in Blue said...

Ive had complaints made against me when I have even been on duty or when I couldnt have even been where the person was arrested!!
We had a chap try to swallow drugs on searching him, I took hold of his throat and stopped him from swallowing the pills, he then goes to ground with my help and starts smacking his head on the floor shouting 'hes kicking me in the head' this was on video in the custody suite in front of a custody sgt and fellow officers and I was still investigated. I was on my knees at the time holding his arms.

1:54 PM  
Blogger Officer Dibble said...

Are we 'guilty until proven guilty'?... I sometimes wonder.

3:12 PM  
Blogger totallyun-pc said...

I'd like to complain about this site... you have left no mention of where I can complain about this complaint, so what am I going to do... fuck it... I'll complain about my complaint about complaining about your site to... that should keep us all busy!

4:33 AM  

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